About This Book
Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey. The initial technological approach was followed by many disappointing initiatives only to see the maturing of the underlying concepts and applications in recent years. Today, CR...
More by V. Kumar, Werner Reinartz
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Reading Time Estimates
10h 10m
slow reader
180 WPM
7h 19m
average reader
250 WPM
5h 14m
fast reader
350 WPM
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Reading time
7 h 19 min
at 250 words per minute
Audiobook (1.5x)
8 h 8 min
at 1.5x narration speed
Audio 1x
12 h 12 min
Audio 2x
6 h 6 min
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